I can't find a product in store. What should I do?
For some of our Missions, instead of sending a physical product we will send a full-value coupon for you to redeem in store. This is usually in the case of perishable food products that you will need to pick up fresh, or a heavy product that would be too expensive to ship in the mail.
If you're having difficulty finding the product, here's what you can do:
- Visit the brand's website and use the product locator to find the product near you. We will often link to a brand's product locator on your Mission Page.
- If your store does not currently have the product, ask the store manager if they plan on carrying it in the near future.
- Look for another store near to you that may have the product. Before you make the trip, call ahead to ask if they have it in stock.
- If all else fails, contact us and let us know the exact address of the store(s) you searched. We can share this information with the brand so they know to re-stock that location.