Where's my Smiley kit?
Smiley kits can take anywhere from 2 to 4 weeks after the ship date to arrive at your door, depending on what part of the country you are in. If you haven’t received your free product after 5 weeks, then something could be wrong.
There's nothing worse than when a member does not receive their package from us for no explicable reason. The supply of replacements that can be sent to members really depend on the Mission.
Here's what may have happened:
- Your correct address is not up-to-date and verified in your Smiley account.
- You regularly have issues with packages being delivered to your address, for example due to security issues or living in a remote area.
- The package could be at your local post office.
- Someone else in your household is on this Mission. Please note that at Smiley360, there is a one kit per household policy. This means that if more than one member in the household is on the same Mission, only one kit will be shipped.
Any undelivered packages are returned to us by USPS. If your kit is returned to us, we will get in touch and organize that it be sent back out to you.
If you'd like, we can remove you from the Mission so you are not penalized for future Mission qualifications. Please contact us after the Mission has ended and we'll take care of this for you.